Refund policy

Refunds Policy

Every sex doll that will be shipped out will be inspected for defects and damages. As a result of the long-distance delivery with the involvement of many logistic intermediaries such as courier services, minor damage such as scratches, wire piercing of fingers, falling eyelashes, stains, and other micro damages do not fall under the damage category. For such questions, we do not entertain any return or refund requests. For more information on how to overcome minor problems that may occur, please feel free to contact our online customer service. Thanks for your understanding.

Address Changing

However, once the package is shipped out, the sender address on the shipping label is the address of a local courier company, not our own. In that case, if you are not available to sign for the package, feel free to contact us to change the address. This means that our customers cannot refuse to accept delivery of the package and then return it to us because it cannot be done. After all, we cannot accept it back. Please, use the contact options provided on our website and get in touch with our customer support service to check the status of your order and get a recommendation about further actions. Otherwise, you will be held responsible for the loss of the package.

Refund Policy

If the customer receives a defective or damaged doll, the customer must inform us within 24 hours of receipt through email. There are no refunds for any other reason except if the product has arrived damaged.
We regret to inform you that we do not accept returns on any used item due to hygiene purposes. We will also check all the items that are returned to ensure that they are in new condition. This is to ensure that we do not put back used stock items on the shelf
for sale to other clients. To be eligible for a refund or exchange, the item must be in its original, unused, and unworn condition with all the original packaging and tags.

Warranty Replacement Process

It is our policy to inspect each product personally before its dispatch to guarantee that it is reasonably flawless. However, if the product you have received is wrong, damaged, or has manufacturing defects please contact us within 24 hours of receipt by following these steps:
1) Email customer support, providing your name, your order number, and an explanation of the problem: Welcome to Real Sexdolls Store – Your home for the factory's direct and finest adult love dolls and realistic sex dolls at reasonable prices.
2) Submit photos or videos demonstrating the defects which have been mentioned above.
3) Our team will check it and inform you as soon as possible.
4) If the problem was our fault or if there are some manufacturing defects in the product we produced, please do not worry, we will solve it.
5) In case you need to return the doll, the doll, along with the packaging, should be in its original state. i.e., brand new, without any signs of use, damage, or contamination (Photocopy of the product required)

Cancellation Policy

All the custom dolls that are for sale on Real Sexdolls Store. These nets are tailor- made for each of the Buyers. Accordingly, the following applies to refunds and returns for any Products purchased by a Buyer:
● If you wish to cancel your order or if you made the order mistakenly, please contact us within 24 hours. We would be glad to make a full refund. Please remember that for applying for a refund you have to contact our customer service email or online agent immediately. The only method of applying for a refund that is acceptable to us is the one stated above.
● Once the 24-hour window has elapsed, the production of your doll will commence at our factory; If you wish to cancel an order before the item has been shipped, it will be subject to a Restocking Fee of 15% of the value of the Product order.
● Real Sexdolls Store will refund the Buyer the amount paid by the Buyer and the refund will be made to the original payment method of the Buyer and for the restocking fee, the restocking fee is charged for the costs that are incurred in the manufacturing process of the product such as the design, the cost of the mold material, the processing, makeup, and other transaction costs.
● Once the order has been shipped, we cannot cancel the order because the package is in transit and cannot be retrieved. We will try our best to provide you with an answer on how best to approach it.
In case of any questions on the production process or ideas for modifications or improvements, do not hesitate to contact our customer service through the online chat.

For In-Stock Dolls

For the In-stock Dolls, the warehouse system will automatically coordinate the shipping and will charge the customer the shipping and handling fee only once the order has been placed. There is a certain period within which the tracking number is uploaded. Thus, for in-stock dolls, clients cannot get a full refund after they place the order. We will first try to know whether the delivery can be cancelled or not and then we will tell you how much amount could be refunded. The custom doll cancellation policy does not apply to any in-stock dolls as explained on the website.
However, if you have second thoughts when the package is already on its way, we can give you your money back but you need to receive the package and send it back to our warehouse.
● To get the address, one has to make use of the online customer service, and as for the return shipping fee; it has to be borne by the customer.
● Be informed that the warehouse will examine the package status when it arrives and contact you when it falls under the return standard.
● Once your package gets a refund approval, we will process a partial refund through the initial payment method used. The refund will be the cost of the original order minus the actual cost of shipping plus a 15% restocking fee.
● If you have decided to change your mind after the package has been delivered to you, please do not open the package and send it back to the nearest branch warehouse.
● Please be informed that the warehouse will examine the package's condition upon delivery and contact you if it is returnable or not. If your package qualifies for a refund, we shall issue a partial refund through the original payment method used.
● The refund amount will be the original order value minus the shipping fee of the exact value and a 15% restocking fee.

Late or Missing Refunds

In case you haven’t received your refund yet, it can take 3 to 20 business days for the refund to be processed and reach your payment account. If by any chance you have not received a refund in your payment account within twenty business days, please do not hesitate to contact us no problem, we will assist you. In case you have any questions or concerns while placing the order, or if you wish to suggest changes or improvements, you should first get in touch with our customer service through the online chat option or via email at ______ for confirmation.